Productivity & Performance

When Are Employees Going to Start Feeling Accountable?

I cannot tell you how many of my clients ask me this question. When I ask them “What exactly do you want your people to feel accountable for?” the response typically references any number of metrics, goals and KPIs such as quality, service, sales, safety, cost, etc. I must admit I always get a little anxious just before I reply with “Well, people will never feel accountable to any of those things”.

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